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Establishing service in Central Point
Customers establishing service will be charged a $10 Account Connect Fee. Establishing a new service now requires all customers to provide proof they are responsible for utility services. For someone who is renting or leasing a property a rental/lease agreement with signature page included will be needed. If you are purchasing property a Final Settlement Statement from the closing of escrow that includes the names of the buyer and seller, property address and date of closing will be needed. You can check into service by accessing our online form here to submit your request electronically, uploading your documentation. Additionally, you are welcome to come into our office at 140 S 3rd Street, Central Point OR 97502 with your required documentation. We are open from 8:30 to 4:30 Monday thru Friday. Any questions can be posed to the Utility Department via email ub@centralpointoregon.gov or by phone at at 541.664.3321 ext. 204.
Terminating service in Central Point
Individuals terminating service are now required to provide proof they are no longer responsible for utility services at the services address. Tenants are not required to provide documentation, but are asked to check out of service to provide mail forwarding information and dates of termination. If you are the seller of property you are required to provide a Final Settlement Statement from the closing of escrow that includes the names of the buyer and seller, property address and date of closing. You can check out of service by accessing our online form here to submit your request electronically, uploading your documentation. Additionally, you are welcome to come into our office at 140 S 3rd Street, Central Point OR 97502 with your required documentation. We are open from 8:30 to 4:30 Monday thru Friday. Any questions can be posed to the Utility Department via email ub@centralpointoregon.gov or by phone at at 541.664.3321 ext. 204.
Current property owners, requesting services to be turned off, will still be held responsible for base fees. Accounts will only be closed if owners provide documentation stating they are no longer responsible for the property.
Service will not be provided on weekends or holidays. If a home is sold, service will not be disconnected on Friday if the new owners have not yet established service; disconnections will be available, however, on the next business day. Online requests must be requested three days in advance; if your request needs to be processed sooner, please contact the Utility Department at 541.664.3321 ext. 204. There is a $40 charge for same day service.
Rental Property - On August 11, 2016, the City Council passed an Ordinance in reference to unpaid utility accounts allowing the City to place a lien on a property with unpaid water utility charges. These liens will include rental and owner-occupied properties, ultimately making delinquent water utility charges the responsibility of the property owner.
