Frequently Asked Questions (FAQ)

A:

This survey is being conducted to ask residents questions about city services including public safety, roads, parks and more. Resident answers, which will be anonymous, will help us better understand how residents feel about Central Point as a place to live as we strive to meet the current and future needs of Central Point residents. A similar survey was conducted in The City completed a similar survey in 2010, 2012, and 2015. 

Results from this survey will be used to:

• Solicit feedback from the community to identify priorities and unmet needs of residents
• Measure perceptions about City services
• Encourage development of positive relationships between the City and its residents
• Reinforce positive community activities
• Utilize information about residents' priorities to help inform the City's budgeting and planning process

A:

Northwest Research Group (http://www.nwresearchgroup.com) is a full-service research firm that is working with the City of Central Point to support this research study. Northwest Research Group has extensive experience with cities and towns across thecountry, and specifically the Pacific Northwest. Northwest Research Group is based in Edmonds, WA. 

Northwest Research Group is hosting the survey on their secure servers to maintain respondent confidentiality. All work is conducted in accordance with ISO 20252—Market Research Standards. Northwest Research Group is a member of the Insights Association (formerly CASRO) and is bound by their strict business and ethical guidelines (http://www.casro.org/?page=TheCASROCode).

A:

All households in Central Point have been selected to participate in this survey. Northwest Research Group pulled a list of addresses from a third-party vendor and used consumer databases to append information such as your email address, address, phone, etc. This No personal information is shared with the City in any way and your responses will be kept completely confidential.

Northwest Research Group has strict data confidentiality and security standards. The CASRO Code of Ethics states:

Since individuals who are interviewed are the lifeblood of the survey research industry, it is essential that survey research organizations be responsible for protecting from disclosure to third parties--including clients and members of the public--the identity of individual respondents as well as respondent-identifiable information, unless the respondent expressly requests or permits such disclosure.

A:

Each household is assigned a single-use USERID.  While we understand that multiple people in the household may want to participate in the survey, the purpose of single-use USERID’s is to ensure a one-home-one vote survey.  Sing-use USERID’s also prevent any attempts at “spamming” the survey. This ensures that the survey is representative of all residents equally.

A:

The City is offering a $5 discount on your utility bill or a city run recreation class as a thank you for taking the survey online. The discount is possible due to the cost savings associated with taking the survey online rather than on the phone. At the end of the survey, you will see a screen that asks you to select your preferred discount along with your email address, so we can send you a coupon. To apply the discount, simply bring your coupon to City Hall and we will apply the credit to your chosen recraetion class or utility bill, or attach hte coupon to your payment nad place it in the mail. The utility bill discount must be applied before June 30, 2019. The recreation discount is for classes offered in 2019. 

Q:

Who do I contact at the City if I need more information?

A:

Stephanie Holtey, CFM--Principal Planner
Phone: (541) 664-3321, Ext. 244
Email

Q: 

Who do I contact at Northwest Research Group if I need more information or the survey link does not work?

A:

Nathan Wiggin, Project Director
Phone: (206) 489-2363
Email: nwiggin@nwresearchgroup.com