August 26, 2025 @ 7:30 a.m. – Emergency Water Usage Restrictions Due to Power Outage
In order to ensure that an adequate supply of water is available for public health and safety, Medford Water is requiring customers to IMMEDIATELY RESTRICT certain non-essential water uses as follows, to preserve water for domestic use and fire emergencies:
- Prohibit all lawn/turf irrigation
- Prohibit all irrigation of gardens and ornamental plants
- Prohibit all of the following: ornamental fountains that use drinking water, car washing except at facilities that recycle, all non-emergency hydrant use (including device permits) and water main flushing, dust control using water at construction sites, washing of sidewalks, streets, decks, driveways, except as necessary for public health/safety, washing of buildings, filling or adding to landscape ponds or public/private swimming pools
- Prohibit all non-essential water use
In addition to Medford water customers, this message also applies to properties within Central Point, Eagle Point, Phoenix, Talent, Jacksonville, and White City.
This morning, Tuesday, August 26, 2025, Medford Water experienced a power outage at the Robert A. Duff Water Treatment Plant. Staff has been working with Pacific Power on any repairs and bringing equipment back online, however it may be some time before the system is fully functional, and during this time the plant cannot supply treated water necessary to meet current demands.
These restrictions are mandatory; failure to comply may result in substantial rate surcharges and/or fines. Medford Water projects that the restrictions will be in place until the plant is fully operational and able to meet system demand.
We will post updates as they become available. For more information, contact our Customer Service Department at (541) 774-2430 during normal business hours. For an after-hours emergency, call (541) 779-7611.